Returns & Exchanges
At Jamie Kay, we want you to love your purchase, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that for hygiene reasons, swimwear and hair accessories are final sale unless faulty.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing